Shipping Policy

At GERINOV, we strive to ensure every order is processed efficiently and delivered in a timely manner.

1. Order Processing

Orders are generally processed within 2–5 business days after successful payment confirmation. Orders submitted during weekends or public holidays will be processed on the next available business day.

2. Delivery Estimates

Estimated shipping times after dispatch are:

• Domestic orders: 3–7 business days

• International orders: 7–15 business days

Delivery times are estimates only and may vary depending on customs procedures, local courier performance, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping fees are calculated at checkout based on destination, package weight, and selected shipping options.

4. Tracking Information

Customers will receive tracking details via email once their order has been shipped. Tracking information may require up to 48 hours to become active.

5. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities. These charges are the responsibility of the customer.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. GERINOV is not responsible for delivery issues resulting from incorrect or incomplete addresses.